Privacy policy

Last Updated: [22/11/2025]

Welcome to KINMELL. We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our KINMELL store which is powered by Shopify.

1. Information We Collect

We collect the following types of personal information:

  • Information You Provide Directly: This includes your name, shipping address, email address, phone number, and payment information (which is processed securely by our payment partners like Shopify Payments, Stripe, or PayPal, and we do not store full card details).
  • Automatically Collected Information: When you visit our site, we automatically receive your computer’s internet protocol (IP) address, information about your browser and operating system, and through cookies, your browsing behaviour on our store.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Fulfil Your Order: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
  • To Communicate With You: To respond to your inquiries and provide customer support.
  • For Marketing (with your consent): If you have opted in, we may send you emails about our store, new products, and other updates. You can unsubscribe at any time.
  • To Improve: Our products, services, and overall customer experience.
  •  For Legal Compliance: To comply with applicable laws and regulations to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights, property, or safety.

 

3. Data Sharing and Disclosure

We share your personal information with third parties to help us use it, as described above. For example:

  • Shopify: Our online e-commerce platform.
  • Payment Gateways: To process your payments securely.
  • Shipping and Fulfilment Companies: Such as EMS, DHL, FedEx, or SF Express, to deliver your order.

You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. Also, we may use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We only share the minimum information necessary for these third parties to perform their services. We do not sell your personal data to any third parties.

4. Data Retention & Security

We will retain your personal information only when you place an order through our website, this is for our records to maintain your order information. we will keep the information unless you ask for it to be removed. However, no online data transmission is entirely secure. We encourage you to take precautions when sharing personal data online.

5. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access: Request access of the personal data we hold about you.
  • Correction: Request correction of any inaccurate data we hold about you.
  • Withdraw Consent: Where we rely on your consent for marketing, you can withdraw it at any time.

To exercise these rights, please contact us at info.kinmell@gmail.com.

6. Children’s Privacy

The website is not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us and we will delete it.

7. Cookies

We use cookies to maintain the functionality of our shopping cart and to remember your store preferences. You can choose to disable cookies through your browser settings.

8. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our site with a revised "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: info.kinmell@gmail.com

By using our website, you agree to the terms outlined in this Privacy Policy.