Shipping policy

Shipping & Delivery Policy

At Kinmell, we are committed to getting your carefully selected items to you as efficiently as possible. Below you will find all the details about our shipping processes, timelines, and costs.

1. Order Processing & Dispatch

All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays) after your order is placed and payment is confirmed. You will receive a shipping confirmation email with your tracking number once your order leaves our warehouse.

2. Shipping Methods & Costs

Destination	Order Value	Shipping Method	Cost
Hong Kong SAR	Any Order Value	SF Express	FREE
International	Over USD $60.00 (HKD $470.00)	Hong Kong Post	FREE
International	Less than USD $60.00 (HKD $470.00)	Hong Kong Post	Flat Fee of USD $15.00 (HKD $117.00)

3. Estimated Delivery Times

Please allow the following transit times after your order has been dispatched (1-2 business days processing).

• Within Hong Kong (via SF Express): 1-3 business days.
• International (via HK Post): Delivery times vary by destination. Below are estimated guides:
• Asia (e.g., Singapore, Taiwan, Japan, South Korea): 5-10 business days.
• United States, Canada, United Kingdom, Australia, New Zealand: 7-14 business days.
• European Union Countries: 8-15 business days.
• Other International Destinations: 10-20 business days.

Please Note: These are estimates and not guarantees. Delivery can occasionally be affected by factors outside our control, such as customs clearance, local postal delays, or weather disruptions.

4. Important Information for International Customers

• Tracking: All orders, domestic and international, are shipped with full tracking. You can follow your package's journey via the link in your shipping confirmation email.
• Customs, Duties & Import Taxes: All international orders are shipped on a Delivery Duty Unpaid (DDU) basis.
• This means that the customer is responsible for paying any applicable local sales taxes, import duties, customs fees, or VAT charged by the destination country upon arrival of the package.
• These charges are not included in the item price or shipping cost paid to Kinmell, and we have no control over them. We cannot predict what these fees will be, as they vary by country. We recommend contacting your local customs office for more information.
• Customs Delays: We are not responsible for parcels held for customs inspection or for delays caused by the customs clearance process. Please ensure your shipping address is complete and correct to avoid unnecessary holdups.

5. FAQ & Key Points

• Do you ship worldwide? Yes, we ship internationally from Hong Kong via our trusted partner, Hong Kong Post.
• Can I change my shipping address? Address changes can only be made if the order has not yet been processed for shipment. Please contact us immediately at info.kinmell@gmail.com.
• What if my package is lost or damaged in transit? While rare, we will assist in resolving any issues with the carrier. Please contact us for support. We recommend inspecting your package upon delivery and noting any damage with the carrier immediately. Please check section “2. The Unboxing Video Requirement: Essential for Claims” on our Exchange & Refund Policy.
• Why is my tracking not updating? It can take 24-48 hours for tracking information to activate in the carrier's system after pickup. If there is no movement after several days, please contact us.

6. Policy Updates

Kinmell reserves the right to update this Shipping & Delivery policy at any time. Any changes will be posted on this page and will become effective immediately upon posting for all new orders placed thereafter.

For any questions not covered here, please don't hesitate to reach out to our customer service team at info.kinmell@gmail.com.